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Rate Information
Rates are per night; per base room occupancy of 2 adults lodged in a Twin Classic or 1 adult lodged in the Single Classic. All rates include taxes and service charge.

Food & Beverage
All room rates include daily buffet breakfast per person. Breakfast included in rates is served at the Primavera Restaurant (or at the Dom Duarte, in the event of the main restaurant being closed). Any discounts attributed locally at the Hotel on food & beverage consumptions are directly deducted from normal rates; unless specified and in these cases will be deduced from the guest's bill during the act of check-out. An online half board meal plan (daily dinner) is available to book at a special rate; this rate is only valid for online pre-bookings and will no longer be valid once guest has checked-in. Children up to the age of 12 associated to these reservations may benefit from seasonal discounts, on the same meal plan as adults. Should discounts apply, they will be automatically calculated in the final booking rate. Beverages are not included in meal plans, unless specified by the Hotel.

Children
Please note that children over the age of 12 are charged at the full adult rate. Please include children over the age of 12, in the number that you enter in the No. of Adults box. Children under the age of 12 benefit from the free accommodation policy, when sharing the same room with adults. Children aged 12 years and under must be accompanied by a responsible adult in all public areas to ensure that the children's behaviour is appropriate for other guests within the Hotel. Children lodged at the Hotel during the summer & festive periods may attend the Kids Club (Kangaroo Club) as follows: Free entrance for the Kangaroo Club is only valid for children from 3 to 12 years of age. Children from 6 months of age to 2 years, daily entrance fee of € 65 will apply (infant rate includes lunch and afternoon snack, water, fruit juice, diapers, rash lotion and wet wipes).

Room Extra Bed & Maximum Occupancy
Extra bed policy is only applicable to children up to the age of 12. Adults cannot be accommodated in extra beds. Baby cots are applicable to infants up to the age of 2. Extra beds and cots (free of charge) are available according to room maximum occupancy. All room occupancies are based on 2 persons, extra guests will be lodged on extra beds and/or cots (infants). Baby cots are applicable to infants up to the age of 2; as of this age the use of an extra bed is required

Beach Club Facilities
Beach Club facilities are available from 01 June to 30 September; located 200m from the Hotel, at Vale do Lobo Beach. Beach Club facilities guarantee free use of sun beds, towels and sun-shades, at the exclusive beach area reserved only Hotel guests. The Hotel provides guests with a card that gives access to free pool and beach towel service. Upon check out the towel card needs to be returned to the Front Office. For every unreturned card a fee of 10 Euros will be charged, upon check-out.

Payments
Reservations must be guaranteed by a major credit card. For guests reserving online and not providing payment details, the Hotel reserves the right to consider the booking - Not Confirmed - and may release the room for sale. At the discretion of the Hotel, full pre-payment may be requested, and in these cases, written notice shall be given to the guest by the Reservations Department. At least 3 working days are required to process credit and debit card payments. Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorization of the guest's credit card, or where payment is to be by cash, request the guest to place cash up to the total amount of the booking. All major credit and debit cards (after check-in) are accepted. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice.

Cancellations, Amendments, Non-Arrival and Early Departures
Cancellations and amendments for bookings made online directly via our website page or, via telephone with the Reservations Department on +351 289 357 223 (weekdays, from 09 am to 06 pm - local time). When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Reservations can be cancelled 48 hours prior to arrival. In the event of a cancellation within 48 hours of the time of arrival, any deposit paid is non-refundable and the agreed rate of the first night's stay will be charged. In the event of non-arrival and/or early departure, any deposit paid is non-refundable and the agreed rate of the total stay will be charged. Normal terms of payment apply to all cancellation charges. For this purpose the Hotel reserves the right to off-set the amount payable for such cancellation against the guest's credit card, without prior notice or approval of the guest, where applicable. However, written notice of this charge will be sent to the guest. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

Full Terms & Conditions of this rate can be consulted during the online reservation process.

© JJW HOTELS & RESORTS 2013