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Dona Filipa Hotel Guest Reviews
Dona Filipa Hotel takes into high regard the feedback and suggestions from guests - in an constant effort to better our standards and service. Guests are therefore able to fillout our in-room, online (available to direct guests) questionnaires as well as submit comments via our website, just like other websites such as Tripadvisor, Kayak or Frommers.
Should have stayed with us recently and did not get a chance to submit your comments or a review about your stay with us. Please feel free to submit a review now. Submit a review.
See what our past guests have said about our Hotel.
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Individual Guest Reviews
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2012 Individual Guest Reviews (4)
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Excellent restaurant service and room service. Excellent golfing holiday with very friendly obliging staff. We have been coming here for seven years and the service is always very good.
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1) The food in the Hotel
a) Breakfast excellent
b) Seafood dinner good
c) Dining in the evening still poor2) Why is no food served at the club house until 18:00 or 18:30 hours?? The room is very cosy!! We and our friends would enjoy having very early dinner there.
3) Fatima the room cleaning woman is top class!!!
4) Will come back again next year!!!
5) Had a super stay!
6) Enjoyed the heated pool!!
Thank you very much for having taken the time to fill our our questionnaire. We were pleased to learn that you enjoyed most of our facilities and the quality of our services. With regard to your comments about of dining, I would like to convey my sincere apologies. However, I can personally assure you that we are already taking the necessary measures to improve our dish selection and dining experience. Concerning the San Lorenzo Clubhouse, I would like to inform you that due to low season we were forced to make some changes in the Restaurant schedule, although the situation has been solved. I have also noted with great pride your mist kind observations of our staff, which you may understand is extremely rewarding. I have passed your comments on to the team. Hoping to personally welcome you next year!Luis Filipe - General Manager -
Special thanks to Mrs Cristina Andrade who organized my stay in Dona Filipa - from Rome - and follow my stay here, being very helpful in every occasions.
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Staff very good in almost all cases.
Hotel very comfortable and a good "feeling" about the place generally
One or two signs that the Hotel would benefit from some re-decoration (paint), but we would come back again.
The golf packages we have used have been good. However, "the Algarve" needs to be aware that there is plenty of competition to attract people throughout Europe.
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2011 Individual Guest Reviews (29)
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We took our grandaughter aged 8 with us as her younger brother unfortunately was born with cerebral palsy.His handicap restricts what our grandaughter can do and we thought it would be nice to give her a holiday on her own with us.She absolutely loved it! The staff were so friendly to her and made her feel a little lady.She loved the pool and the golf clubhouse .The choice of food for her was excellent - she left a clean plate every time! Thank you all.
We should also have thanked you last year when we got caught by the volcanic ash.Your staff could not have been more helpful.Each time our flight was cancelled you provided rooms for us immediately and tried every possible way to get information from the airport.Thank you.
Dear Mr. Jessop, In name of Dona Filipa & San Lorenzo Golf Resort's whole staff body and Management, I would like to thank you for your very kind and positive feedback. It is a great pleasure, as well as honour to know that we were able to make a difference in your granddaughter's holiday experience; and only hope to welcome you all again soon at Dona Filipa Hotel. We are only too happy that your comments prove that we strive to make everyone's holiday a unique experience. Thank you. I will be sure to pass your comments onto all, here at the Hotel. We thank you for your preference!Andrea Trigo - Ecommerce & Marketing Manager -
We would like to send a message to say thank you to you and all of the staff at the hotel for making our stay extremely enjoyable. The room that you managed to arrange for us was excellent, thank you.
We are looking forward to our next visit, which we hope will not be too far away!!!!!!!
Once again, many thanks -
Ambiance, relaxing atmosphere, excellent golf course, near the beach, good food, friendly staff, comfortable attractive rooms
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Visited the Hotel about 20 times - speaks for itself. Thank you!
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The plumbing needs attention shower/bath run at same time and very hot.
The food was fantastic. It really made the holiday.We would like to sincerely thank you for your positive comments regarding your experience with our food & beverage facilities. It truly is an honour and gratifying. Your comments have also been passed to our team. With regard to your comments on the plumbing, firstly we would like to apologize for the inconvenience this may have caused you and hope this did not affect your holidays negatively in any way. We would also like to take this opportunity to inform you that our Maintenance Department have service the bath/shower tap and the problem has been solved. Thank you for having reported the situation. Hoping to welcoming you again in the near future. Andrea Trigo - Ecommerce & Marketing Manager - More Hotel Guest Comments (24)
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2010 Individual Guest Reviews (15)
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No notice to tell us breakfast moved from Primavera to Dom Duarte. Had to stay extra night because of flight cancellation - excellent and helpful response from Reception. Thank You!
Dear Guest, I was pleased to learn that you enjoyed most of our facilities and the quality of our services. With regard to your comment about lack of information concerning breakfast, I would like to apologize for any inconvenience this might have caused; I will do my best to prevent this type of occurrences in the future. I have also noted with great pride your most kind observation on our staff, which is certainly understand is extremely rewarding to us. Hoping that you will give us the opportunity of welcoming you back to our Resort,in the near future. Luis Filipe - General Manager -
We leave the Hotel and resort completely happy about everything! Special compliments to all personnel. So kind and helpful!
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Staff are amazing and it is wonderful to see long serving staff who have been here many years. I asked it the bed could be changed and it was done immediately. Excellent house keeping!
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Hotel should have a gym. Staff were all 5 star!
We would like to thank you for your pleasant comment made about our staff. In regards to not having a gym, this is one of the projects in our refurbishments plans that will hopefully be taken into action in the future. Nonetheless, to fulfill our guests’ needs and expectations, Dona Filipa Hotel has an exclusive agreement with the Vale do Lobo Royal Spa (500 m from the Hotel); enabling guests to use their gym facilities. Hoping that this may have not affected your stay… we look forward to welcoming you again.Andrea Trigo - Marketing & Ecommerce Manager -
I just wanted to write and say how much my sister and I enjoyed our recent stay in the Dona Filipa. I had read that the hotel staff had a reputation for excellent service but I was unprepared for how lovely everyone was. From the young man who greeted us on reception, to the maids, the restaurant staff, the bar staff and the concierges, nothing was too much trouble and everything was done with a genuine smile. We were fortunate to be upgraded to a deluxe suite which was the nicest hotel room I have ever seen.
Thank you all so much, I will never forget my 3 days in the Algarve.
Best WishesThank you for your kind comments. Our team continuously tries to meet guests expectations and make them feel at home and welcome. We all look forward to welcoming you again soon.Luis Filipe - General Manager - More Hotel Guest Comments (10)
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Group Reviews
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2011 Group Reviews (8)
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Returning for our third year to Dona Filipa the experience of the past remains. Such a great location for both the golf and the beach is enhanced by the experience of staying at a hotel where you are instantly made to feel welcome. The service and food remain at the highest level and the support of the staff to run our charity golf event is second to none - genuinely nothing is too much trouble.
All our group wish to thank everyone associated with the hotel for ensuring that our event was once again a tremendous success.
Kind regards,Alexander Calder Financial Charity Pro-Am
Greg Bartram
(Managing Director) -
I am writing to express my thanks for your support during our event 23rd - 26th May 2010, I had heard great feedback from Donna on how well the event had run in the past, and it was great that the hotel exceeded my expectations.
I would like to pass on Donna's thanks for all of your hard work prior to the event. The plans were put into place perfectly, which meant that when I arrived on site we were ready to go! Nothing was ever too much trouble, and you were there to support throughout.
I have never known a check-in process to run so smoothly, all of the reception staff were happy to help, and even though we had many early arrivals all bedrooms were ready in plenty of time. I would like to thank Amilcar in particular, he was there to see in every arrival, and so very professional at all times.
Both the dinners hosted at the hotel were excellent, the food and service could not be faulted. Please pass our thanks to Joao and his team in the restaurant.
Please also thanks Jose and his team on the bar, especially Joel, they looked after us well with their very friendly and professional service.
Our Castrol hosts and the guests all commented on how lovely it was to see familiar faces at the hotel, for myself who hadn't stayed at the hotel before it was clear how much experience the hotel staff have and how much they all enjoy their jobs.
And finally to all of the staff who work behind the scenes to keep the hotel looking as wonderful as it does. It is a team effort.
We hope to run this event again next year, and would have no hesitation in returning to the Dona Filipa.
Yours sincerely,
Grace Pollock
Project Manager
Venues Event Management -
The stay has been a great success from all aspects and we achieved everything we set out to do.
This was due to the level of service and friendliness of your staff - very professional!!!
Hope we will return,
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Now we are back in cold old Germany, i just wanted to write and thank you for two fantastic Golf Weeks. All 17 of my Clients were so pleased with the Organisation from the Hotel, that they have already confirmed for the next trip in November 2011.
Please extend my thanks to all the Staff whether it be in the restaurants or at the Golf Course, as usual the clients were very impressed with the catering and the excellent room service.
Please do not forget also to thank the Back Office Staff and the Reception for their commitment in making the stay so enjoyable for myself and the two Golf Groups, with this kind of support is my job very easy,
Once again thank's for everything and we are all looking forward to Dona Filipa in November.
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Just to make you aware that the Urban Golf trip returned an overwhelmingly satisfied response from ALL who attended - universal satisfaction is a tricky thing to attain these days! - but -what with the weather being incredible, the golf sublime, and the organization seamless, I'd like to say thank you on behalf of Urban Golf and our guests for a wonderful long-weekend in the Algarve.
- More Hotel Guest Comments (3)
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2010 Group Reviews (5)
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I just wanted to say a huge thank you for all your help and assistance with the recent golf trip.
I have had so many comments on what a great trip was had by all and without your help my job would have been a lot harder. So thank you again and I think we can safely assume this will be an annual trip.
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We had a great stay in Portugal and at your hotel; splendid weather and beautiful golf courses!
As far as I am concerned everything was planned and excecuted close to perfection.
Thank you for taking the time to send your feedback, with very kind comments regarding your recent stay at Dona Filipa Hotel. We all look forward to welcome you again soon. Luis Filipe - General Manager -
Can I thank you and all of your staff for the first rate service provided to the 12 ladies from Harrogate who stayed with you between 11th to 14th of October.
We all thoroughly enjoyed the golfing break at San Lorenzo and the Dona Filipa.
You will probably be unaware that I was not well on the first night, but, the care and attention of your staff (notably Amilcar and the Restaurant Manager) ensured a speedy recovery and no loss of golf!!!!
The reaction to the "tour" was extremely favourable... So I hope to bring back the same group of 12 early next October
Once again, thanks for making my job as organiser so much easier.
Thank you for your email and for your nice comments! I was aware of your situation and I was happy that the evolution was very positive, which I hope have not spoiled your holidays. Making our guests feel at home and welcome is one of our goals. I will pass your compliments to Amilcar, Cristina and the Restaurant Head waiter personally. We all look forward to welcoming you again.Luis Filipe - General Manager -
Just a short note of thanks for all your efforts both before the event and during our visit. The feedback we have received has been the best from any event we have held and in particular the comments about the support and friendliness of the staff are extremely encouraging.
The most impressive thing for me for the whole week was that you over delivered on everything we agreed. Not once did I find it difficult to deal with things and it has been a pleasure to have worked with you.
Most importantly however I have to say a personal thank you to you and all your staff who made the event as successful as it was. I look forward to seeing you again soon.
Thank you very much for your feedback - it is always a pleasure to know that the event was a big success and to already know that the group is eager to return in 2011. I will most certainly pass on all the comments to the Dona Filipa & San Lorenzo Golf Resort team - we all truly look forward to welcoming you back again!Carlos Medeiros - Sales Director -
Just wanted to drop you a note to say thank you for organising everything for our annual golf trip this week. They have all returned saying that it was a thoroughly enjoyable and successful trip.
Look forward to working with you again in the future.
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Wedding & Social Event Reviews
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2011 Wedding Reviews (1)
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Our wedding held at the Dona Filipa Hotel was truly wonderful. Everthing from the early planning stages to popping the champagne was organised so well and nothing was too much trouble for ANY of the staff.
The pool side setting for the ceremony was beautiful and romantic and will be in our memories forever!
Our wedding meal was so very nice and all the decoration of tables with flowers and candles were fantastic. Though only small in numbers, we were made to feel so important that we have a very special place in our hearts for the Dona Filipa Hotel.
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Dona Filipa Hotel News
- Dona Filipa Named Best Resort for Golfers
- Fado comes to Dona Filipa this Christmas
- Christmas & New Year Programme Revealed
- Christmas and New Year at Dona Filipa
- Dona Filipa. Europe's Leading Golf Resort?
- In Vogue at Dona Filipa
- Algarve Barbeque Buffet Every Tuesday
- Dona Filipa Goes Dark... For a Global Cause
- Liverpool FC relaxes at Dona Filipa Hotel
- Dona Filipa Hotel Kids Club Is Back
- The Atlantic Football Cup
- Vale do Lobo Performs Road Works
- Dona Filipa Hotel Campaign 2011 - We Reward YOU!
Contact Dona Filipa Hotel
Dona Filipa HotelVale do Lobo, 8135-034, Algarve, Portugal
Tel: +351 289 357 223
Fax: +351 289 357 201
Contact Us | Email Us | Map
We accept the following credit cards
Thank you Luis and all the staff at the Dona Filipa. We will certainly be back next year!
Água da sanita com pouca pressao. Gostamos imenso da nossa estadia no Hotel Dona Filipa. Todo o pessoal, com quem contatamos, foi sempre de um eficiência e simpatia como raras vezes se encontra. Parabéns! Voltaremos.
Air conditioning unit - problem was taken care of in excellent time. All staff very friendly and helpful, equally. Guest services are very good.
We appreciated the upgrade on our arrival. It was an added bonus. We will come again, Dona Filipa has good deals and is well situated
We arrived easrly and our room was ready - a bonus!
Golf was excellent.
Another excellent stay. The staff in the Hotel are what make the stay even beter, they are a credit to the Hotel. Daniel and Jose in the bar are both exceptional and the rest of the team are also very attentive. We love this area and will definitely come back to stay at the Hotel again.
The golf luggage facility is excellent.
My only negative is that the bedrooms could do with some updating.
We were very pleased with our stay, we loved eating outside at Primavera restaurant and the food is really good. The hotel outdoor apperance need a refurbishment, specially if you look at it from the golf course
I really enjoyed my stay. from the bell boy through an exceptionally friendly check in. Your staff are your biggest asset. The kangaroo club was excellent. Pool restaurant and service very good. The fact that you gave me a garden room which I had requested also made my day. I will definately return. Check in gifts and turn down service for my children greatly appreciated. See you next year.
WHAT A BEAUTIFUL PLACE TO STAY I REALLY ENJOYED MY WEEK WITH YOU AND LOOK FORWARD TO DOING IT AGAIN SOON
Charming hotel in a great location.
Having known the area for so many years, this was actually my first stay at the hotel. It was everything I expected it to be and more!
We had a wonderful time we stayed for 3 nights 15th till the 18th June and I was totally impressed everything about it was great.
The accommodation and especially the staff and service and location it was outstanding I am glad I had this opportunity and will not hesitate to recommend to my clients.
We played San Lorenzo on the Friday it is a lovely course I will also recommend it.
And I will definitely be back.
Once again we return home from Dona Filipa Hotel and feel absolutely relaxed after a fantastic / happy break.
As always ALL the Staff in every area of the Hotel are so very helpful / polite and friendly. Nothing is ever too much to ask of anyone
The Hotel still remains one of the best places we visit hence why it was our 8TH visit to you
We miss everything already as we are now back to work in cold / rainy England !!!
We are already counting down the days to our return in SEPT for Mr Dunn's 50TH Birthday
Please pass our comments on to everyone in the Hotel
Thanking you all once again for fantastic Customer Service
My wife suffered a very painful insect bite on the course and Paula in the clubhouse helped us to get to an open pharmacy (late on Sunday afternoon), where we got excellent treatment. Without it we could not have played the following day.
As always, staff were outstanding, helpful, friendly etc. Brilliant and a credit to the Hotel.
We have been coming here for many years now. As usual, we have had an excellent holiday and we have noticed a few important improvements such as the air conditioning in the room (much, much better) and the new sunbeds.
The restaurants are great, as always - but the biggest asset to the Hotel is the staff. They are so obliging, courteous and friendly, it makes staying here a real pleasure.
Thank you for an excellent service and another wonderful holiday.
Guest Services:
Every staff member has been helpful, cheerful and professional.
Your Room:
Could not close the insect screen door easily. We did not report it as a problem.
Overall Opinion:
Help from the clubhouse staff and driver in getting to a pharmacy was very valuble.
Did any member provide you with outstanding service?
Paula in the clubhouse, after my wife suffered a very painfull insect bite.
I am writing to thank you and your staff for making our stay at your hotel this weekend something very special.
The weekend was booked as a birthday present for my partner and to find that we had been given an upgrade to one of your magnificent suites was a nice gesture.
That and the complimentary fruit and champagne were a wonderful surprise and very generous of you and your staff.
On arriving back at the suite on the Saturday, after our round of golf, my partner was absolutely overwhelmed to find a birthday cake waiting for her.
You and your staff's thoughtfulness, kindness and generosity is gratefully appreciated and has given my partner something to remember for a very long time.
Thank you very much indeed for those very special and thoughtful touches. Please also convey our thanks to all your staff for their efforts in making our stay so wonderful.
My partner's comment as we left the hotel this morning sums up the whole experience of the weekend when she said " The Dona Filipa Hotel is my favourite hotel".
You can be assured that we will recommend you to our friends when they visit Portugal and we look forward to visiting your establishment again in the future.
Kindest regards
We have just returned from a stay at your hotel on the 12th, 13th and 14th March 2011, we had 4 rooms and golf booked through Golfbreaks.
The email firstly was to thank you greatly for a wonderful weekend, all of us unanimously agreed that your hotel is one of the best we have had the pleasure of staying at including and far exceeding La Manga where we stayed at in September last year. The attention to detail and manners of all your staff should not go unrecognised and I would be most grateful if you would pass on our thanks and appreciation to all, including the bar staff who stayed up late on all nights putting up with our raised voices. I must also thank you for the cake which was placed in one of our parties room to celebrate his birthday, this was a very nice touch.
We were so impressed with our stay that we want to come back with our wives and girlfriends.
Once again thank you for your kind hospitality shown to us during our stay.
Just a belated note to thank you and all the staff for your kindness, and for making our stay with you last month so enjoyable. As usual, everything was excellent and we thoroughly enjoyed returning to the Dona Filipa again. The standard of housekeeping in the bedrooms was, as usual, very high. As soon as we walk through the door we feel as if we have come home - there can be no better recommendation of a hotel and you all deserve congratulations for running everything so well.
We just wanted to say a big thank you again to all the wonderful staff at the Dona Filipa. Again you all made as very welcome and nothing was to much trouble. Anytime help was needed somebody was there. It was such a shame that we had to cut our visit short. I couldnt fill in my usual survey because I couldnt find one in the room. Please convey to one and all our sincere thanks and hopefully we will be back next year.As I keep saying its like coming home to family.
It would be nice to have tea and coffee making facilities in the bedroom. A wide choice of English speaking TV channels.
As many times before we have thoroughly enjoyed our stay made all the better by the wonderful staff. It is nice to see the new (to us) young waiters working in the Dona Filipa always ready - polite, helpful but still having a sense of fun. Well done to all, keep it up. We look forward to seeing you all again in the not too distant future.
Excellent golf hotel catering for golfers!
Poor buffet on Wednesday night. Sunday excellent! Bar service excellent. Bar staff are warm and welcoming.
Bed pillows were too hard.
Christina was excellent in helping with room reservation at short notice. Unfortunately we didn't use all the Hotel services. Just wish the heating had been in in the swimming pool. Would have liked tea making facility for morning tea. Staff were all very helpful. Overall: Thank you!