Date
Pick Date

Dona Filipa Hotel Guest Reviews

Dona Filipa Hotel takes into high regard the feedback and suggestions from guests - in an constant effort to better our standards and service. Guests are therefore able to fillout our in-room, online (available to direct guests) questionnaires as well as submit comments via our website, just like other websites such as Tripadvisor, Kayak or Frommers.

Should have stayed with us recently and did not get a chance to submit your comments or a review about your stay with us. Please feel free to submit a review now. Submit a review.

See what our past guests have said about our Hotel.

  • Individual Guest Reviews

      • 2012 Individual Guest Reviews (13)

        • P.W. , UK
          Submitted to Hotel - Online Guest Satisfaction Service - 27/06/2012

          We have been to the hotel over the last 12 years, we use to be invited to meet the manager for cocktails but have not been invited in the last 2 years, we just wondered why? It is a wednesday event and we always stay over 2 wednesdays. Not a complaint but a matter of interest.

          Thank you for your comments regarding your recent stay at Dona Filipa. In fact I invite all our guests to The Management Cocktail every Wednesday. The Housekeeper on Tuesday night, distributes to all the rooms an invitation from my side to the event. Firstly, I have to apologize for the fact that you did not receive my invitation. Secondly, I will have to verify with our Housekeeper what happened for you not to receive the invitation, specially two weeks in a row. I would like to anticipate the invitation during your next stay and personally take this opportunity to invite you to be present. Looking forward to welcoming you soon to Dona Filipa.Luis Filipe - General Manager
        • R.N. , UK
          Submitted to Hotel - Online Guest Satisfaction Service - 27/06/2012

          Great service and everyone very friendly. A wonderful hotel for a family.

        • RR , UK
          Submitted to Hotel - Room Questionnaire - 20/06/2012

          Nelson the bellboy was excellent! Annie in reception firendly, professional and helpful.

          Professional staff. All speak english. So friendly.

          A great 7 days we have been before and the standards are high, the same magnificent with most of the same staff in all departments.

        • D.S , UK
          Submitted to Hotel - Room Questionnaire - 14/06/2012

          The welcome we receive every year we return is warm, friendly and exciting. The hotel needs its own gym/fitness facility.

          Angela Sousa and all the reception staff are excellent.

          Bar and restaurant management are excellent.

          You have a wonderful staff who make us want to come back year after year because of their warmth, kindness and willingness to make our holiday an enjoyable one.

          We have been coming here for ten years because of them and you need to look after them because they are "your hotel" and without them you are just another place to stay.

          We can stay anywhere on the Algarve but we choose the Dona Filipa because of your staff.

          We thank you dearly for your kind and very positive comments. It really does make us proud at Dona Filipa Hotel when we are able to make such a remarkable impact on our guests. That is definitely our goal. Thank you once again. We will most definitely pass on your kind words to our staff body. Looking forward in welcoming you again soon.Andrea Trigo - Ecommerce & Marketing Manager
        • A.C. , Ireland
          Submitted to Hotel - Online Guest Satisfaction Service - 11/06/2012

          Adding tea and coffee facilities in room would be a benefit. Also a gym

          Thank you for the time you have taken to respond to our online guest satisfaction service, your feedback is valuable to us and we strive to better our guests' experience at Dona Filipa Hotel. We would like to take this opportunity to inform you that our rooms have the tea and coffee making facilities, however on request. We will try to make the availability of this service more clearer and visible to guests. Unfortunately, we do not have a gym on site, nonetheless have a very preferential partnership with the Vale do Lobo Royal Spa - enabling guests to use their facility at very special rates. Hoping the the above mentions do not affect a future stay to our Hotel. We look forward to welcoming you soon. Andrea Trigo - Ecommerce & Marketing Manager
        • More Hotel Guest Comments (8)
      • 2011 Individual Guest Reviews (29)

        • Alexander Jessop , UK - 10/10
          Submitted to Hotel - Online Guest Satisfaction Service - 8/12/2011

          We took our grandaughter aged 8 with us as her younger brother unfortunately was born with cerebral palsy.His handicap restricts what our grandaughter can do and we thought it would be nice to give her a holiday on her own with us.She absolutely loved it! The staff were so friendly to her and made her feel a little lady.She loved the pool and the golf clubhouse .The choice of food for her was excellent - she left a clean plate every time! Thank you all.

          We should also have thanked you last year when we got caught by the volcanic ash.Your staff could not have been more helpful.Each time our flight was cancelled you provided rooms for us immediately and tried every possible way to get information from the airport.Thank you.

          Dear Mr. Jessop, In name of Dona Filipa & San Lorenzo Golf Resort's whole staff body and Management, I would like to thank you for your very kind and positive feedback. It is a great pleasure, as well as honour to know that we were able to make a difference in your granddaughter's holiday experience; and only hope to welcome you all again soon at Dona Filipa Hotel. We are only too happy that your comments prove that we strive to make everyone's holiday a unique experience. Thank you. I will be sure to pass your comments onto all, here at the Hotel. We thank you for your preference!Andrea Trigo - Ecommerce & Marketing Manager
        • Michael & Christina Hancock , UK
          Submitted to Hotel - 30/10/2011

          We would like to send a message to say thank you to you and all of the staff at the hotel for making our stay extremely enjoyable. The room that you managed to arrange for us was excellent, thank you.

          We are looking forward to our next visit, which we hope will not be too far away!!!!!!!

          Once again, many thanks

        • LM , UK - 9.5/10
          Submitted to Hotel - Online Guest Satisfaction Service - 29/09/2011

          Ambiance, relaxing atmosphere, excellent golf course, near the beach, good food, friendly staff, comfortable attractive rooms

        • Arthur , UK
          Submitted to Hotel - Room Questionnaire - 8/09/2011

          Visited the Hotel about 20 times - speaks for itself. Thank you!

        • Scott , UK
          Submitted to Hotel - Room Questionnaire - 8/09/2011

          The plumbing needs attention shower/bath run at same time and very hot.
          The food was fantastic. It really made the holiday.

          We would like to sincerely thank you for your positive comments regarding your experience with our food & beverage facilities. It truly is an honour and gratifying. Your comments have also been passed to our team. With regard to your comments on the plumbing, firstly we would like to apologize for the inconvenience this may have caused you and hope this did not affect your holidays negatively in any way. We would also like to take this opportunity to inform you that our Maintenance Department have service the bath/shower tap and the problem has been solved. Thank you for having reported the situation. Hoping to welcoming you again in the near future. Andrea Trigo - Ecommerce & Marketing Manager
        • More Hotel Guest Comments (24)
      • 2010 Individual Guest Reviews (15)

        • Somerville , UK
          Submitted to Hotel - Room Questionnaire - 3/12/2010

          No notice to tell us breakfast moved from Primavera to Dom Duarte. Had to stay extra night because of flight cancellation - excellent and helpful response from Reception. Thank You!

          Dear Guest, I was pleased to learn that you enjoyed most of our facilities and the quality of our services. With regard to your comment about lack of information concerning breakfast, I would like to apologize for any inconvenience this might have caused; I will do my best to prevent this type of occurrences in the future. I have also noted with great pride your most kind observation on our staff, which is certainly understand is extremely rewarding to us. Hoping that you will give us the opportunity of welcoming you back to our Resort,in the near future. Luis Filipe - General Manager
        • Bekking , Netherlands
          Submitted to Hotel - Room Questionnaire - 5/11/2010

          We leave the Hotel and resort completely happy about everything! Special compliments to all personnel. So kind and helpful! 

        • Anonymous Guest - 9.5/10
          Submitted to Hotel - Room Questionnaire - 2/11/2010

          Staff are amazing and it is wonderful to see long serving staff who have been here many years. I asked it the bed could be changed and it was done immediately. Excellent house keeping!

        • D. Gibson , UK - 10/10
          Submitted to Hotel - Room Questionnaire - 30/09/2010

          Hotel should have a gym. Staff were all 5 star!

          We would like to thank you for your pleasant comment made about our staff. In regards to not having a gym, this is one of the projects in our refurbishments plans that will hopefully be taken into action in the future. Nonetheless, to fulfill our guests’ needs and expectations, Dona Filipa Hotel has an exclusive agreement with the Vale do Lobo Royal Spa (500 m from the Hotel); enabling guests to use their gym facilities. Hoping that this may have not affected your stay… we look forward to welcoming you again.Andrea Trigo - Marketing & Ecommerce Manager
        • C. Whittaker , UK
          Submitted to Hotel - 27/09/2010

          I just wanted to write and say how much my sister and I enjoyed our recent stay in the Dona Filipa. I had read that the hotel staff had a reputation for excellent service but I was unprepared for how lovely everyone was. From the young man who greeted us on reception, to the maids, the restaurant staff, the bar staff and the concierges, nothing was too much trouble and everything was done with a genuine smile. We were fortunate to be upgraded to a deluxe suite which was the nicest hotel room I have ever seen.

          Thank you all so much, I will never forget my 3 days in the Algarve.

          Best Wishes

          Thank you for your kind comments. Our team continuously tries to meet guests expectations and make them feel at home and welcome. We all look forward to welcoming you again soon.Luis Filipe - General Manager
        • More Hotel Guest Comments (10)
  • Group Reviews

      • 2011 Group Reviews (8)

        • Alexander Calder Financial Charity Pro-Am , UK
          Submitted to Hotel - 28/09/2011

          Returning for our third year to Dona Filipa the experience of the past remains. Such a great location for both the golf and the beach is enhanced by the experience of staying at a hotel where you are instantly made to feel welcome. The service and food remain at the highest level and the support of the staff to run our charity golf event is second to none - genuinely nothing is too much trouble.

          All our group wish to thank everyone associated with the hotel for ensuring that our event was once again a tremendous success.

          Kind regards,Alexander Calder Financial Charity Pro-Am

          Greg Bartram
          (Managing Director)

           

        • Castrol Group , UK
          Submitted to Hotel - 1/06/2011

          I am writing to express my thanks for your support during our event 23rd - 26th May 2010, I had heard great feedback from Donna on how well the event had run in the past, and it was great that the hotel exceeded my expectations.

          I would like to pass on Donna's thanks for all of your hard work prior to the event. The plans were put into place perfectly, which meant that when I arrived on site we were ready to go! Nothing was ever too much trouble, and you were there to support throughout.

          I have never known a check-in process to run so smoothly, all of the reception staff were happy to help, and even though we had many early arrivals all bedrooms were ready in plenty of time. I would like to thank Amilcar in particular, he was there to see in every arrival, and so very professional at all times.

          Both the dinners hosted at the hotel were excellent, the food and service could not be faulted. Please pass our thanks to Joao and his team in the restaurant.

          Please also thanks Jose and his team on the bar, especially Joel, they looked after us well with their very friendly and professional service.

          Our Castrol hosts and the guests all commented on how lovely it was to see familiar faces at the hotel, for myself who hadn't stayed at the hotel before it was clear how much experience the hotel staff have and how much they all enjoy their jobs.

          And finally to all of the staff who work behind the scenes to keep the hotel looking as wonderful as it does. It is a team effort.

          We hope to run this event again next year, and would have no hesitation in returning to the Dona Filipa.

          Yours sincerely,

          Grace Pollock
          Project Manager
          Venues Event Management

           

        • Liverpool FC , UK - 10/10
          Submitted to Hotel - Group Questionnaire - 13/03/2011

          The stay has been a great success from all aspects and we achieved everything we set out to do.

          This was due to the level of service and friendliness of your staff - very professional!!!

          Hope we will return,

        • David Haggart Golf Groups , Germany
          Submitted to Hotel - 5/03/2011

          Now we are back in cold old Germany, i just wanted to write and thank you for two fantastic Golf Weeks. All 17 of my Clients were so pleased with the Organisation from the Hotel, that they have already confirmed for the next trip in November 2011.

          Please extend my thanks to all the Staff whether it be in the restaurants or at the Golf Course, as usual the clients were very impressed with the catering and the excellent room service.

          Please do not forget also to thank the Back Office Staff and the Reception for their commitment in making the stay so enjoyable for myself and the two Golf Groups, with this kind of support is my job very easy,

          Once again thank's for everything and we are all looking forward to Dona Filipa in November.

        • Urban Golf Group , UK
          Submitted to Hotel - 28/02/2011

          Just to make you aware that the Urban Golf trip returned an overwhelmingly satisfied response from ALL who attended - universal satisfaction is a tricky thing to attain these days! - but -what with the weather being incredible, the golf sublime, and the organization seamless, I'd like to say thank you on behalf of Urban Golf and our guests for a wonderful long-weekend in the Algarve.

        • More Hotel Guest Comments (3)
      • 2010 Group Reviews (5)

        • Exponent Private Equity Group , UK
          Submitted to Hotel - 5/11/2010

          I just wanted to say a huge thank you for all your help and assistance with the recent golf trip.

          I have had so many comments on what a great trip was had by all and without your help my job would have been a lot harder. So thank you again and I think we can safely assume this will be an annual trip.

           

        • Golfbaan Group , Netherlands
          Submitted to Hotel - 4/11/2010

          We had a great stay in Portugal and at your hotel; splendid weather and beautiful golf courses!

          As far as I am concerned everything was planned and excecuted close to perfection.

          Thank you for taking the time to send your feedback, with very kind comments regarding your recent stay at Dona Filipa Hotel. We all look forward to welcome you again soon. Luis Filipe - General Manager
        • Cropper Group , UK
          Submitted to Hotel - 27/10/2010

          Can I thank you and all of your staff for the first rate service provided to the 12 ladies from Harrogate who stayed with you between 11th to 14th of October.

          We all thoroughly enjoyed the golfing break at San Lorenzo and the Dona Filipa.

          You will probably be unaware that I was not well on the first night, but, the care and attention of your staff (notably Amilcar and the Restaurant Manager) ensured a speedy recovery and no loss of golf!!!!

          The reaction to the "tour" was extremely favourable... So I hope to bring back the same group of 12 early next October

          Once again, thanks for making my job as organiser so much easier.

          Thank you for your email and for your nice comments! I was aware of your situation and I was happy that the evolution was very positive, which I hope have not spoiled your holidays. Making our guests feel at home and welcome is one of our goals. I will pass your compliments to Amilcar, Cristina and the Restaurant Head waiter personally. We all look forward to welcoming you again.Luis Filipe - General Manager
        • Gregg Bartram Charity Golf Tournament , UK
          Submitted to Hotel - 3/10/2010

          Just a short note of thanks for all your efforts both before the event and during our visit. The feedback we have received has been the best from any event we have held and in particular the comments about the support and friendliness of the staff are extremely encouraging.

          The most impressive thing for me for the whole week was that you over delivered on everything we agreed. Not once did I find it difficult to deal with things and it has been a pleasure to have worked with you.

          Most importantly however I have to say a personal thank you to you and all your staff who made the event as successful as it was. I look forward to seeing you again soon.

          Thank you very much for your feedback - it is always a pleasure to know that the event was a big success and to already know that the group is eager to return in 2011. I will most certainly pass on all the comments to the Dona Filipa & San Lorenzo Golf Resort team - we all truly look forward to welcoming you back again!Carlos Medeiros - Sales Director
        • News International Group , UK
          Submitted to Hotel - 17/09/2010

          Just wanted to drop you a note to say thank you for organising everything for our annual golf trip this week. They have all returned saying that it was a thoroughly enjoyable and successful trip.

          Look forward to working with you again in the future.

  • Wedding & Social Event Reviews

      • 2011 Wedding Reviews (1)

        • Mel & Viki Warren , UK
          Submitted to Hotel - 1/06/2011

          Our wedding held at the Dona Filipa Hotel was truly wonderful. Everthing from the early planning stages to popping the champagne was organised so well and nothing was too much trouble for ANY of the staff.

          The pool side setting for the ceremony was beautiful and romantic and will be in our memories forever!

          Our wedding meal was so very nice and all the decoration of tables with flowers and candles were fantastic. Though only small in numbers, we were made to feel so important that we have a very special place in our hearts for the Dona Filipa Hotel.

Contact Dona Filipa Hotel

Dona Filipa Hotel
Vale do Lobo, 8135-034, Algarve, Portugal

Tel: +351 289 357 220
Fax: +351 289 357 201
Contact Us | Email Us | Map

We accept the following credit cardsVisaVisa ElectronMastercardMaestroAmerican Express

Dona Filipa Hotel

Dona Filipa Hotel in Vale do Lobo, Algarve overlooks the Atlantic Ocean with magnificent views. Our Algarve golf hotel welcomes all guests with a touch of glamour and the essence of true quality.

JJW Hotels & Resorts Announces Major Renovation of the Dona Filipa Hotel, Algarve

13 December, 2013, Algarve - JJW Hotels & Resorts, has announced an extensive renovation plan that is set to ensure the Dona Filipa Hotel maintains its rightful position as one of the finest luxury properties in the Algarve.

JJW Hotel & Resorts - Algarve | Portugal Luxury Golf in the Algarve