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Reception, Concierge & Check-In

Safety Information & New Procedures

All Reception and Concierge staff are fully trained on all aspects of safety and prevention measures for COVID-19. As key members of the hotel’s safety taskforce they are here to ensure a smooth, safe environment for both guests and team members in all aspects of check in / check out and guest services.

Reception Procedures: Social Distancing and Hand Hygiene

  • Acrylic protection barriers in place at the reception desk
  • Branded signs in place to measure social distancing whilst waiting for service
  • Hourly cleaning of all desk and common utensils (pens, ATM, furniture)
  • Cleaning of computer, keyboard and card terminal after every check in / check-out
  • Hand sanitiser dispensers in place in all public areas

Equipment Located at Reception

First aid kits have been updated to include the following items:

  • Wipes with disinfectant alcohol solution
  • Protective masks (disposable) and goggles
  • Disposable gloves
  • Disposable apron
  • Disposable gowns with sleeve fulfilled
  • Plastic bags for placing used PPE (disposal by specialised company)

How We Will Keep You Safe at Dona Filipa Hotel

Dona Filipa Hotel Aerial View
Dona Filipa Hotel Aerial View

Guest Safety & General Policies

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Kamal Restaurant, Dona Filipa Hotel
Kamal Restaurant, Dona Filipa Hotel

Bar & Restaurant Safety

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6th Hole at San Lorenzo Golf Course, Algarve
6th Hole at San Lorenzo Golf Course, Algarve

Keeping You Safe on Our Golf Courses

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Dona Filipa Hotel, Algarve
Dona Filipa Hotel, Algarve

COVID-19 Cancellation & Rebooking

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Keeping You Safe on the Beach

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