Hotel Policies at Dona Filipa Hotel
To Make Our Guests Stay Pleasurable and Memorable
All guests staying and/or visiting Dona Filipa Hotel are requested to abide by the Hotel's General Policies:
Food and Beverage Policy
No food or beverages brought into the Hotel (external purchases) may be consumed in our Restaurant premises, without the express written consent of the Hotel Management and for which a charge may be made by the Hotel.
Arrival and Departure Policy
Check-in time is guaranteed as of 2 pm (unless previously guaranteed by Hotel); check-outs should be done by 12 pm (noon). Rooms are held until 4 (four) hours after the Hotel check-in time of the day of arrival. For guests checking-out later than 2 pm, the Hotel reserves the right to charge an additional night, quoted according to the Best Available Rate at the time of check-out.
In line with the change in Portuguese legislation, Dona Filipa & San Lorenzo Golf Resort operates a NO SMOKING policy within all interior areas of the Hotel, including: guest bedrooms, public areas and corridors. For resident guests who do not comply with our NO SMOKING policy, a charge of 200 Euros will be added to their bill to facilitate the cost of cleaning all soft furnishing to remove the odour of tobacco. Designated smoking areas have been allocated within the Hotel outdoor grounds - please enquire upon check in. We appreciate your co-operation with this No Smoking Policy.
Dress Code and Behaviour
The dress code in all public areas within the Hotel is smart casual. Guests are only allowed to be in swimwear at the Hotel swimming pool. When frequenting any other public areas, they are required to be fully dressed and in accordance with our dress code policy. The Hotel reserves the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation. It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, employees and all sub-contractors are expected to adhere to this policy and the Hotel may, without incurring any liability to the guest, remove from the Hotel any person or persons offending against this policy.
We accept dogs up to the weight of 7 kilos with a charge of €25/day.
All other pets are not accepted, with the exception of guide dogs.
The Hotel has its own car park, which is free for Hotel guests and according to availability of parking space. The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the Hotel premises. The Hotel car park is private and is electronically controlled with the individual key cards.
Room Availability and Overbooking
Limited numbers of suitable rooms may be allocated to rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered at a greater price. Rates are not applicable to groups (more than 10 rooms). In the event, or unforeseen circumstance of the Hotel being overbooked, or being unable to hold rooms consistent with this room hold policy, the Hotel will accommodate guests at its expense, at a comparable or higher category Hotel in the area for the oversold night(s).
Complaints and Liability
Any comment or complaint regarding the stay should be made to the Front Office or Hotel Duty Manager at the time of visit so that the matter can be resolved immediately. Other than the event of death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the guest is limited to the price of the booking. Unless the Hotel is liable under the above clause, the guest indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the guest, booking, event or function. The Hotel will not be liable for failure to perform, in the event that said failure is caused by any factor beyond its reasonable control. The Hotel reserves the right to charge guests the cost of rectifying damage caused by the deliberate, negligent or reckless act, omission, default or neglect of the guests towards the Hotel's property or structure. Should this damage come to light after the guest has departed, the Hotel reserves the right to make a charge to the guest's credit card, or send an invoice for the amount required to make good or remedy any such damage to the registered address. The Hotel will make every effort to keep any costs that the guest would incur to a minimum. The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. All terms will be construed in accordance with Portuguese law and the Hotel and guest submit to the non-exclusive jurisdiction of the Portuguese courts.
Third Party Liability: The Hotel does not accept any liability for services rendered by third parties to guests, notwithstanding that such services may be arranged by the Hotel. Any claim, demand, charge, suit or damages which may be incurred by the guests (or any person claiming there under) shall be made directly with such third parties and the Hotel shall render all reasonable assistance in this regard.